General conditions of sale

(Updated on 26/08/2025)

1. Definitions

These General Terms and Conditions of Sale (hereinafter “CGV”) are offered by the company Reflet (hereinafter the “Company”), SASU with a capital of 5,000 euros, registered in the Trade and Companies Register under number 943902833, represented by Melisande Fleisch, and whose head office is located at 2 Avenue du Neuhof, 67100 Strasbourg, France.

Her email address is hello@reflet.co.

The Company offers the Customer (hereinafter the “Customer”) the possibility of accessing, via an online platform, videos, programs and digital content for informational and educational purposes (hereinafter the “Services”).

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2. Application and enforceability of the GTC

The purpose of these Terms and Conditions is to define all the conditions under which the Company markets the Services offered.
They apply to any purchase (hereinafter “Purchase”) of Services made by the Customer.

The Customer declares to have read and accepted these Terms and Conditions before their Purchase. The payment of the Purchase therefore implies acceptance of the CGV.

The applicable terms and conditions are those in force on the Platform on the date of the Purchase.
Any contrary condition imposed by the Customer would, in the absence of express acceptance, be unenforceable against the Company.

3. Prices and terms of payment

The prices are mentioned on the Platform in the descriptions of the Services, in euros, all taxes included.

The total amount is indicated before the Customer accepts these Terms and Conditions and pays for the Purchase. On request, an invoice can be provided to him.

The Purchase of Services is payable in euros. All payment must be made when ordering, by bank card, unless special conditions are expressly accepted by the Company.

In case of payment by bank card, the Company uses the secure system. Stripe. The Customer's bank details are not stored by the Company.

The Company reserves the right to suspend or cancel any Purchase in the event of non-payment or fraud.
The Company remains the owner of the Services until full payment of the price.

4. Subscriptions, Programs, and Cancellations

The Company offers two types of access to the Services:

1. Yearly subscription

• The Subscription gives access to all the contents of the Platform for an initial period of one (1) year from the date of the order.
• Unless cancelled before the expiry date, the Subscription is tacitly renewed for an equivalent period.
• The Customer may cancel their Subscription at any time via their online space; the cancellation takes effect at the end of the current period.
• In accordance with article L.215-1 of the Consumer Code, the Customer is informed prior to any tacit renewal of the possibility of terminating.

2. Monthly subscription

• The monthly subscription is concluded for a period of one (1) month from the date of subscription.
  He is Renewed automatically for successive periods of one (1) month, unless cancelled by the Customer before the renewal date.
• The Customer can cancel at any time from his personal space.
  The cancellation takes effect at the end of the current monthly period.
  No refunds will be made for a period started.
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5. Customer service

For any request for information, details or complaints, the Customer may contact the Company:

• E-Mail: hello@reflet.co
• Mail: 2 Avenue du Neuhof, 67100 Strasbourg, France

6. Proper use & contributions

The Customer undertakes to use the Platform and the Services in compliance with these Terms and Conditions, the law and the rights of third parties.

1.Proper use

The Company may suspend or terminate, without notice or compensation, access to the Platform in the event of fraudulent use, piracy, unauthorized distribution, account sharing or any attempt to breach system security.

The Customer undertakes not to undermine the security and the proper functioning of the Platform.
In particular, it is forbidden to voluntarily introduce viruses, to attempt to access the Company's computer systems in an unauthorized manner, or to circumvent technical protection devices.
Any breach may result in the immediate suspension of the Customer's access, without possible reimbursement, and may result in civil and/or criminal proceedings.

2. Comments and contributions

‍The purpose of the comment spaces made available to Customers on the Platform is to discuss the content offered. The Customer undertakes not to publish personal medical information or health data (diagnosis, treatments, medical history, examination results, etc.). The Company reserves the right to moderate and delete any comment that does not comply with these provisions, without notice or compensation. The Customer is solely responsible for the content he publishes and guarantees the Company against any claim from third parties relating to his contributions.

7. Obligations of the Customer

The Customer undertakes to comply with these Terms and Conditions and to use the Services in accordance with the instructions of the Company.

In the event of non-compliance, the Company may refuse access to the Platform and take any necessary civil and criminal legal action.

8. Right of withdrawal

In accordance with article L.221-28 of the Consumer Code, the Customer acknowledges and expressly accepts that the supply of digital content (programs, videos, written media, subscriptions) begins as soon as the order is validated.

Consequently, the Customer expressly renounces his right of withdrawal and will not be able to request any reimbursement in this respect, as soon as access to the content has begun.

1 Offer satisfied or refunded

The Company offers new subscribers a “Satisfied or Refunded” commercial guarantee.

The Customer who has taken out a monthly or annual subscription may request a full refund of the amount paid, provided that the following conditions are met cumulatively:

• The request is made within a maximum period of 8 (eight) calendar days from the date of subscription;
• The Customer has viewed Fewer than 4 (four) episodes in total since the activation of his subscription;
• The request is sent in writing to the following address: hello@reflet.co, specifying the email address used during the subscription.

After verifying compliance with the above conditions, the Company will proceed with the reimbursement via the same means of payment as that used when subscribing, within 15 days.

This commercial warranty is limited to only one request per Customer, all subscriptions combined.

Any request that does not comply with these conditions will not be refunded.

This guarantee constitutes a commercial offer distinct from the legal right of withdrawal provided for by the Consumer Code.

9. Responsibility

The Company implements all necessary measures to provide quality Services. However, it cannot be responsible for the following cases:

• non-performance attributable to the Customer,
• an unpredictable and insurmountable act of a third party,
• force majeure.

Under no circumstances can the Company be held responsible for indirect or unproven damages.

The Company cannot be held responsible for the non-performance or delay in the execution of its obligations resulting from a case of force majeure within the meaning of article 1218 of the Civil Code.

10. Content limits and health warning

The content offered on the Platform (videos, written materials, programs) is produced with the participation of health professionals or experts.

They have an exclusively informative and educational purpose.
They do not in any way constitute a medical diagnosis, a consultation, a personalized opinion or a treatment.

Each Customer must consult a doctor or a competent professional for any question relating to their health.

The Reflet Company cannot be held responsible for the inappropriate use of the content, nor for the medical consequences resulting from the absence of consultation with a qualified professional.

11. Access to the service and technical availability

The Company makes every effort to ensure the continued accessibility of the Platform, but cannot be held responsible in the event of temporary interruptions (maintenance, updating, technical failure).

The Customer acknowledges that it is up to him to have appropriate computer equipment and an Internet connection.

12. Intellectual property

All the content of the Platform (videos, texts, supports, programs, programs, programs, programs, logos, brands, graphics, software) is protected by copyright and remains the exclusive property of the Reflet Company or its partners.

The Customer only has a right of access that is strictly personal, individual, non-exclusive, non-transferable and limited to private use.

Any reproduction, distribution, public communication, resale or commercial exploitation without the express authorization of the Company is prohibited.

It is strictly forbidden to share your identifiers or access with third parties. Any breach may result in the immediate suspension of the Customer's access, without reimbursement, and lead to proceedings.

13. Personal data

In accordance with law No. 78-17 of January 6, 1978 and the RGPD, all Customers have the right to access, rectify, delete, limit, oppose and portability of their data.

The Company does not collect or process health data within the meaning of regulations. Any data communicated is the sole responsibility of the Customer.

The Company has appointed a Data Protection Officer (DPO), who can be reached at: hello@reflet.co.

Any Customer may file a complaint with the CNIL.

14. Newsletter

With their agreement, the Customer may receive a newsletter containing information or commercial offers relating to the Services.
He can unsubscribe at any time via the link in each newsletter.

15. Opposition to telephone canvassing

The Customer can subscribe to the Bloctel list for free (www.bloctel.gouv.fr) in order to no longer be contacted by telephone by professionals with whom he does not have an ongoing contractual relationship.

16. Changes to the Terms and Conditions and Services

The Company reserves the right to modify these Terms and Conditions as well as the Services offered at any time.
The applicable terms and conditions are those in force on the date of Purchase by the Customer.
The changes will not affect subscriptions or programs already in progress, except in case of legal or regulatory obligation.

17. Applicable law and mediation

These terms and conditions are governed by French law.

In the event of a dispute, the Customer may use the consumer mediator free of charge:

CM2C — Center for consumer mediation of judicial conciliators
49 Rue de Ponthieu, 75008 Paris, France
https://www.cm2c.net

To find out the referral procedures: https://www.cm2c.net/comment-ca-marche.php

The Customer may also contact the European online dispute resolution platform: https://webgate.ec.europa.eu/odr/

In the event of failure of mediation, the rules of the Code of Civil Procedure will apply.

These terms and conditions are governed by French law. Any order implies acceptance of these Terms and Conditions, regardless of the Customer's country of residence.

In the event of any discrepancy between the French version of these Terms and Conditions of Sale and a translated version, the French version shall prevail.